Tuesday, 5 March 2013

I'd like my correct change, please!

Please can I have my correct change?
This is the question I ask constantly at stores like Shoprite, supermarkets and eateries like Tantalizers, Sweet Sensation et al.
I get increasingly irritated and angry at the attitude of the attendants to the issue of handing me my correct change. In fact, the notorious ones end up making snide remarks that border on me being a cheap skate. (I really don't care)
This story is a classic example. I walked into a store and bought chewing gum for 146.00 naira, I handed the cashier 200 naira expecting a change of 54 naira.
In handing me my change, she hands me 50 naira. I stand there looking at her and she looks back daring me to ask her for the balance of 4 naira. After a minute she then tells me there are people behind me.
I was livid. I was beyond mad.
I wanted to leave the mark of slaves on her sharp tongue. I raised my voice and asked to see the manager.
Hearing my voice, they all scurried to get me to an office where my rants would not be heard by the other customers. Me. I refused. I stood there and asked them to hand me my change.
My simple point was, I was not a shareholder in their establishment. I didn't get dividends at the end of the year. And the crux of my reasoning was that their prices were already steep, how do they justify stripping me and other Nigerians of our money in the name of 'no change'.
I felt like I was standing up for what was right. I was standing up for the crack in the Consumer Protection Law. I felt like Spartacus.
But as I returned my 'hotness' to normalcy, I realised that some people were looking at me with shame. Even overheard someone say 'all because of 4 naira?'
At this point, I felt ashamed, not at myself but at the many Nigerians who think leaving their change at the point of purchase meant you had class or money in the bank.
I will dare anyone that does not do right to customers. I will dare anyone that does not hand me my correct change but I will laugh at those of you that drop 10 naira, 20 naira, 50 naira in a gazillion places because it adds up to a bit over a period of time.
To those of you who practise this, drop your stupid pride and insist on the correct change at every cash point. Your stupid attitude is making Nigeria worse.
Visit http://ventbychustocare.blogspot.com/ to discuss the customer issues you have. Drop a comment and maybe you and I in our little way can cut this growing multi-hydra beast down before it gets too big.
I'd like to say though that of all the major eateries in Lagos. KFC has the best customer service. Thumbs up to you!
The rest of you, we will be watching!
N.B. Always insist on the following
 The right to be treated with courtesy and respect.
The right to timely service when seeking service in person and by phone.
The right to receive service from knowledgeable, competent and cooperative staff.
 The right to complete, accurate, reliable information and feedback.
The right to consistent and fair application of codes, and rules.
The right to communicate their dissatisfaction about staff, Department policies, procedures or requirements.


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